Job Description

• Collaborate with clients & product owners to understand business requirements and help translate these into technical requirements.
• Effectively communicate complex technical and architectural issues, and propose practical & interactive solutions.
• Teach, mentor, grow, and provide advice to clients, across several teams in their department.
• Solves technical problems of the highest scope, complexity, and ambiguity for their department.
• Plan and document technical specifications for features or system design.
• Direct the Implementation team in Infrastructure, Installation, Testing of ongoing projects.
• Mentor and coach team members in the most appropriate working methods and practice.
• Complete & Handover projects within the strict timeline.
• Provide monthly SLA Reports, Staff Performance reviews reports.

Job Description

• Act as a Project Consultant to discuss IT Project with vendors.
• Plan and Implement IT Infrastructure upgrades.
• Understand Business Requirements and Plan effectively.
• Prepare Projects Scope and Technical Documents.
• Propose required changes time-to-time.
• Liaising between Vendors & Organization for Successful Project Completion.
• Ensuring Project timelines and handover.

Job Description

• Maintain, Manage & Support IT Infrastructure of the company.
• Ensure business continuity.
• Maintain, Manage & Administer VMWare ESXi Server.
• Review & Plan Active Directory and GPO for entire organization users.
• Manage CentOS, Postfix & MAIAGUARD Spam filtering.
• Assess, Monitor & Secure the Network & Security.
• Assure connectivity between HO & Branches.
• Manage IP PBX & Telephony.
• Manage Web servers using CentOS, NGINX, APACHE & cPanel.
• Follow Documented processes i.e., implementing change control procedures.
• Liaising & meeting with Vendors for timely Upgrades & Updates.
• Troubleshooting technical problems and implementing solutions.
• End User Support for Microsoft Office 365 & Office tools.
• System upgrades both at workstation and Server level.
• Liaising with vendors for new project requirements.
• Provide IT Budget.

Job Description

• Provide End User Support.
• Provide End User training and Documentation.
• End User IT Helpdesk management.
• End User Onboarding & IT Policy Training.
• Time Attendance Management.
• Surveillance Systems Management